Thursday, August 1, 2024

Feedback!

All you do is go and buy one small item from any store. They feed your number into their computer and the bombardment starts. 

Clothes are not like alu pyaaz, you don't need to buy them every day. But look at these messages, they think my clothes are all single use, use and throw! I mean who needs to buy  shirts or jeans every day? 

And then the next level,   there are those car dealers, they are worse. They put their call centre people on the job. "Sir, your car is due for service". Arre baba, my car, I will come and give it for service when it starts rattling or something, what is your problem? 

I still get reminder calls for service for my Swift, which I sold six months back. None of those call centres who calls you has a facility to update the records. It is completely futile telling them the car is sold, update your records, etc etc. They are paid to call you and bug you, not to update records. 

And then there is a nexter level where the computer IVR calls you. "This is from FedEx, Your parcel for delivery has been rejected". Obviously the infamous FedEx scam, but I get that call every alternate day! The computer calling you is especially bugging, since the computer has oodles of time, and it is eating  into yours. 

Technology is let loose on you every day. It is like being chased by a bunch of dogs, always nipping at your heels. Even if you want to ignore them it involves some effort. 

Every Uber ride you take, you have to give feedback. Every flight you take, every visit to the bank, feedback. Every service visit for the car, feedback. If you give anything less than 10 on 10, there are follow up questions. So you learn to give 10, or ignore it, there are only two practical options. Ignoring Uber feedback I am not inclined to do, because the computer may just tag me as a habitual non-feedbacker, which in turn may reduce my rating, and next time I want a cab, I may not get one! 

You can't ignore it, and you can't live with it either. 

Technology rules!

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